Cyberscribe was tasked with providing documentation for a variety of audiences, including a 1500-topic online help system for owner/operators and their administrative staff, and training workbooks for body shop managers and mechanics. For many end users, Pathways Enterprise represented their first experience with software in the workplace. Not only would training materials be used to introduce entirely new habits to the work day, they were also expected to turn intimidating change into a positive learning experience.
The Cyberscribe Solution
Technical writing company Cyberscribe Solutions wrote two classroom workbooks. The layout and content were carefully crafted for simplicity to maximize audience acceptance of new technologies: instructions were simplified to downplay complexity, and tips and review notes were added to promote retention and confirm learning and objectives had been achieved at the end of each section.